Terms & Conditions

Price Matching

Olympus Machinery Group is committed to offering you lasting value in metal fabricating equipment. In most cases, we will match competitor’s delivered pricing on identical make & model factory-new items from authorized resellers. We are unable to match auction pricing, closeout specials, non-current online or print ads, misprints, rebates, or other special scenarios. All price matching will be done at our discretion and will only occur at the time of sale. Please call (815) 451-7086 or email info@olympusmachinery.com

Price Policy

We work hard to ensure accurate pricing. In the rare event that a pricing error occurs, we reserve the right to cancel an order if the actual price is higher than the displayed price. Please note prices of items added to the shopping cart may change to reflect current prices as displayed on the product detail page.

Sales Tax

Olympus Machinery Group is making every reasonable effort to comply with the fast-changing state and local sales tax laws. Because of this, you may see that you are now being charged sales tax in your area. If you qualify as tax-exempt please send your state’s Sales Tax Exemption Form along with a W-9 Form to info@olympusmahinery.com and we will set up your account as exempt as well as refund tax from any recent qualifying orders. Please keep in mind that regardless of our tax policies, you may be required to file Use Tax according to your own state’s laws.

Payment

We gladly accept Visa, MasterCard, American Express, Discover, bank wire transfers, and company checks. Due to the specialty nature of our products, your credit card will be charged in full at the time of purchase, regardless of lead time, unless prior arrangements are made. Purchase orders are accepted from educational and government institutions.

Shipping

We utilize UPS, US Mail and LTL (Truck Freight) to accommodate the wide range of products we offer. Other carriers may be used, but customer must arrange all shipping documentation and pickup (Call tag). On shipments direct from the manufacturer, their terms apply.

Returns

All Returns must have prior approval from us and may be subject to a restocking fee. We cannot accept returns after 30 days or on used, special order, or custom items. Shipping fees or any cost associated with international shipping, duties, taxes, or brokerage fees are non-refundable. Products must be secured with original packaging in new/unused condition and must be shipped in a sturdy box prepaid. We reserve the right to refuse any deliveries that do not meet these conditions.

Exchanges: On stock item exchanges of equal or greater value the restocking fee is waived. Customers are responsible for shipping fees both ways.
Factory Returns or Exchanges: Items designated as “Factory Shipped” will be returned to the manufacturer and subject to their return policies and re-stocking fees.
Other Scenarios: Products that no longer have the original packaging or that have been used can be shipped to us prepaid. Upon receipt, we will inspect the item and propose a restocking fee if we desire to keep it. The customer can then agree to the restocking proposal or receive the product back.

Missing Items and Damage Claims

Any claims for damage or loss must be filed with the carrier or reported to Olympus Machinery Group within 5 days of receipt. Notation of damages is the responsibility of the purchaser. By signing for the goods without noting the delivery ticket, you accept the product as-is. If any damages or missing items are found later but not noted on the delivery ticket, it is unlikely that we can recoup any costs. If the driver will not wait for you to inspect the shipment, simply mark the shipment as damaged before signing. In the occurrence of major damages such as a machine laying on its side or severely broken, we suggest refusing the delivery completely. With any type of damage, call us immediately so we can assist you.

Lead Times

We do our best to keep you informed by updating our website with realistic lead times and our goal is to always exceed your expectations. For urgent orders or on items marked Factory Shipped please call us for a more accurate availability date. We do not guarantee shipping dates and will not be held responsible for missed deadlines.

Warranties

All product warranties are those of the product manufacturer. The manufacturer’s terms apply for all warranty claims. Olympus Machinery Group can assist the customer by supplying the correct procedure and information regarding product warranties, but is not responsible for settling claims with the manufacturer. Olympus Machinery Group will not be liable for product defect claims that are due to product misuse or improper product selection. Any liability for consequential, incidental, special, exemplary, or punitive damages are expressly disclaimed. Olympus Machinery Group’s liability in all events is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability. Warranty information including coverage, terms, length, etc. is subject to change without notice.

General

The content of the pages of this website is for your general information and use only. Information and pricing are subject to change without notice. Olympus Machinery Group is not responsible for any loss of use or any direct or consequential losses resulting in delays from manufacturers, shipping couriers, or info discrepancies. We intend to provide accurate specifications, delivery times, and pricing to the best of our ability. The use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. The company reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements. Olympus Machinery Group reserves the right to refuse service to any potential customer we feel that we can’t satisfy or who might be a business competing with ours.